Customer Service
How can we do better – Regular resident feedback is requested using online tools such as Survey Monkey or Google Form.
All feedback matters – There is no negative feedback, rather, we accept everything as constructive criticism which can help us to maintain our quality of service.
No Junk mail - We ensure to provide regular, valuable information to our residents. Too many broadcasted emails are lost conversations.
Positive atmosphere – Residents attending the desk for assistance, should be leaving the desk with the expected service and a smile on their face.
Asset Maintenance
If there is an asset it needs to be managed – We develop preventative maintenance plans of all building assets.
Defects are followed up with the builder and subcontractors to ensure that they are attended to before handing over the property to the owner’s corporation.
Downtime equals inconvenience – We proactively monitor all assets and ensure that all necessary repairs are conducted in a timely manner to minimise downtime.
Know our fittings – We do everything, from keeping a record of all the communal area fittings. to know the suppliers who stock these fittings.
Operational Support
Contractor Management – Engaging only qualified and reputable contractors.
Price is right – Obtaining multiple quotes to ensure the right service is provided at the right price.
Policies and Procedures – Actively implementing various policies and procedures for different stakeholders.
Monitor and report – Any identified issues are reported, managed and monitored during the warranty period.
Project Management
New project – No problem! We can handle it. Whether we apply Waterfall, Agile or Lean project management methodologies, we can deliver.
Sustainability - We find ways to make our building eco-friendly and provide recommendations to the committee such as retrofitting outdated lights with LEDs, using solar power to light communal areas, choosing environmentally friendly cleaning supplies and using low flow plumbing fixtures.
Community Engagement
Tell a story – The regular community newsletter keeps the community updated with the building proceedings.
Promote Local Business – Working with local businesses to provide a variety of services to the residents such as cooking classes, yoga classes and dog grooming.
Celebration – Involve residents in decorating and celebrating various cultural and religious festivals.
Awareness Program – Inviting local authorities to speak to the community about individual well being as well as, the safety of your property.
Value Added Service
Working closely with Strata Management and providing input and feedback in implementing long term maintenance programs as per regulation.
Managing warranty agreements and tendering on services not covered under the warranty.
Designing, compiling and effective distribution of resident packs containing crucial information that enables residents to seamlessly settle in.
Compiling detailed and accurate budgets in conjunction with the Strata Management.